1.1 This document was created using a template from Docular (https://docular.net).
2.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
2.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
3. Free delivery
3.1 We offer free standard delivery to all over the world in LCL shipment through sea cargo (Sea Port) to their nearest port due to Large Size and weight of the package
3.2 All other orders will be subject to delivery charges as detailed in Section 6.
3.3 Domestic Wet grinders, Small Melanger, Mixers grinders are delivered through UPS, FedEx, DHL or Aramax with free standard delivery charge.
3.4 Customers is responsible for paying their local taxes, customs clearance, Import duty, even if they are with free standards delivery.
4. Geographical limitations
4.1 We will usually be able to deliver to the following countries and territories: which is properly given in the website home page.
5. Delivery methods and periods
5.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
5.2 The delivery periods set out in this Section 5 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
6. Express Delivery charges
6.1 Alternatively Express Delivery charges will be quoted by us when you give us a phone call or email before checkout.
6.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6.3 Our Express delivery charges are as follows:
(a) In respect of [Air cargo], delivery charges will be calculated depends on their country location and address.
6.4 Customers are responsible for paying their local taxes, customs clearance, Import duty, even if they are with Express Delivery that is (Air Cargo) to their nearest air port.
7. Delivery tracking
7.1 Delivery tracking is available in respect of all orders for our products.
7.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website here: [URL].
8. Receipt and signature
8.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
8.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
9. Additional deliveries
9.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
10.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
11. Delivery problems
11.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
11.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
11.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.